The Old Way
Modern Scalable Innovation
- •Reactive helpdesk hours with unpredictable queues.
- •Tiered support teams that keep knowledge siloed.
- •Manual ticket handoffs that stretch resolution timelines.
- •Budget-heavy retention of outdated tooling.
Adams Technology Group
WE ELIMINATE
IT BOTTLENECKS.
RELIABLE. SCALABLE. SECURE.
Enterprise-grade solutions built for the mid-market. We partner with high-performing financial and professional services firms to maximize uptime, performance, and profitability.
The Gold Standard
3|29™ Performance Standard
We don't just promise great service; we quantify it. Our proprietary performance standard ensures your team is never left waiting.
3
Rings
Every phone call is answered within three rings.
29
Minutes
Every ticket receives a response within 29 minutes.
1st
Resolution
Issues are handled by U.S.-based technicians, not dispatchers.
Flexible By Design. One Accountable Partner.
Whether you need us to run the entire show or support your existing IT leadership, our frameworks adapt to your operational reality.
Required Foundation
ATG Risk Intelligence
Preliminary Consultation. The required foundation for all new client engagements to establish a baseline.
Core Components
Insight Business Impact Assessment Assurance
Ideal ForAll new client engagements.
Option 1
Co-Managed IT
Enhance your existing internal IT team with specialized expertise and additional bandwidth via a-la-carte add-ons.
Core Components
Helpdesk & Integration Network & Server Admin Security Admin Cloud Admin
Ideal ForTeams needing an enterprise-grade backbone.
Option 2
Managed IT
Comprehensive, outsourced technology management. We handle everything from the helpdesk to procurement.
Core Components
Full Helpdesk Support Network & Server Admin Security Admin Hardware Procurement
Ideal ForOrganizations wanting to offload all IT operations.
Our Expertise
Modern Solutions for High-Performing Organizations
Security & Compliance
Enterprise-grade SOC and continuous security performance audits to keep your data safe.
Systems Integration
Seamlessly connecting Microsoft 365, Teams, and your core business applications.
Modernization & Cloud
Transitioning legacy systems to scalable, highly-available cloud infrastructure.
Remote Workforce
Secure, high-performance 'work from anywhere' solutions for distributed teams.
Procurement & Deployment
Hardware fulfillment, lifecycle management, and custom workstation builds.
Zero Trust Architecture
'Never Trust, Always Verify' security models to replace outdated, vulnerable VPNs.
Johns Meme Template
Choosing Your IT Partner
Old Way vs Modern Way
The New Way
Modern Scalable Innovation
- •Command-center readiness with instant activation.
- •Specialist pods that own outcomes, not queues.
- •Automated escalation playbooks with transparent dashboards.
- •Transformation sprints that fund rather than frustrate.
Proven Reliability. Documented Results.
“Partnering with Adams Technology Group has been an exceptional experience. From initial design to ongoing support, their expertise and proactive approach ensure our technology infrastructure remains secure and reliable. Their commitment to customer services stands out- they respond quickly and go the extra mile to provide top-tier IT managed services.”
— Bonnie, Director of IT
Industry: Financial Services
Avg. Tickets Per Month: 78
Services Overview: ATG Technical Services Team provides support for 75 employees and 3 sites, server administration, security & compliance.
“ATG is excellent in everything that they do. Most tech support providers are painful to deal with, not ATG. They are knowledgeable, helpful, accommodating, and always put the focus on the client relationship above all else. I would recommend their managed IT services to anyone that needs advisory, support, really anything. They do it all, and they do it exceptionally well.”
— Jesse, Co-Founder, Director of IT
Industry: SaaS Development & Consulting
Avg. Tickets Per Month: 22
Services Overview: ATG provides new employee onboarding, hardware procurement & delivery nationwide to over 150 employees.
“I am typically skeptical of using outsourced IT for anything beyond projects and security. They consistently give our company quick response and top expertise on everything from simple desktop support to systems engineering, security, hardware, software updates, even the phone system. Hiring ATG has proven to be a great partner we can rely on.”
— Steve, Director of Finance
Industry: Manufacturing
Avg. Tickets Per Month: 88
Services Overview: ATG Technical Services Team provides support for 250 employees, server administration, IT road mapping, project management & security.
Ready to Eliminate IT Friction?
Book a 15-minute discovery call to see if our 3|29™ Performance Standard is the right fit for your organization.
Get Started Today